About the Role

This role is responsible for supporting applicants to Higher Education by working to process HE applications, coordinate important milestones throughout the applicant journey, e.g. auditions and interviews (both in person and online), and maintaining open and efficient channels of communication.

The role holder will be asked to work on an allocated brand, either University Centre Leeds or Leeds Conservatoire which will slightly change which of the specific operational activities detailed below are required of the postholder.

What You Will Do

• Support applicants by processing applications, coordinating important milestones throughout the applicant journey and maintaining open and efficient channels of communication.
• To work with academic staff to ensure that agreed application timescales and processes are maintained.
• To work in liaison with the Admissions Manager and Senior Admissions Officer to manage and process all HE applications (undergraduate and postgraduate) for all applicant types (Home, EU and overseas) through UCAS, UCAS Conservatoires and by direct application.
• To develop a thorough understanding of UK and overseas academic and English Language qualifications for entry (undergraduate and postgraduate) and be able to advise and provide guidance to enquirers, applicants and colleagues throughout the institution.
• To work in liaison with the broader Marketing and Student Recruitment team and the International Recruitment team to maintain timely communication with applicants via relevant channels throughout the admissions cycle, providing expert advice and support with their application. Including dealing with admissions and general course enquiries through the admissions inbox, SITS student record system and the CRM system.
• To provide expert and friendly advice to colleagues on all aspects of the admissions process.
• To work with the broader Marketing and Student Recruitment team, departmental administrators and curriculum teams to plan on-campus and online admissions events such as auditions, interviews and portfolio submissions, and to support activities to generate applications.
• To process examination results and other Confirmation and Clearing activity.

About You

• Experience of using a range of IT systems including Microsoft packages.
• Experience of working in an administrative role.
• Experience of using computerised information systems such as student databases or customer relationship management systems.
• Excellent verbal and written communication skills with the ability to communicate effectively with staff, applicants, students and external contacts at all levels including those where English is not their first language.
• Ability to maintain and develop effective administrative systems.
• Ability to understand, interpret and communicate complex data, procedures and regulations.

Benefits

There are plenty of benefits available to our staff members, here are just a few:

• Annual leave entitlement - If you work full time, you'll get at least 27 days holiday plus bank holidays and up to 5 discretionary closure days at Christmas (pro rata for part time staff).
  • Support Staff 27 days (increasing to 32 days after 5 years service)
  • Academic 37 days
  • Senior Management 37 days
• Generous Pension schemes
  • Teachers' Pension Scheme
  • Local Government Pension Scheme
• Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card).
• Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
• Learning and development opportunities - including staff development days
• Employee wellbeing initiatives
• Flexible and hybrid working opportunities - this will vary depending on role requirements