Reception and Information Officer

Colchester

Actual Salary £6,984 - £7,150 per annum

Full-time Salary £23,492 - £24,050 per annum

Permanent – Part-time – 11 hours per week, 52 weeks per year

About the role

You will be responsible for providing a professional and customer focussed reception and enquiry service. You will support the admissions and enrolment process for Further Education programmes as well as dealing efficiently and professionally with enquiries from applicants, parents, employers and schools, using a range of communication methods, to contribute to an increased conversion rate from application to enrolment.

The working pattern for this role is on the job description.

About you

You will have experience of providing a flexible customer focused support service in a variety of ways, including face to face, by phone and electronic methods.  You will also have experience of working in a busy administrative team environment, managing own workloads and various conflicting priorities.  Excellent experience of following policies and procedures to process information and produce documents / materials to a high standard of presentation, accuracy and speed is also a key requirement.

Closing date:  31 October 2024

Our Benefits include:

• Generous holiday (28 days per year (pro-rata), plus efficiency closure over Christmas and New Year and all Bank Holidays)
• Excellent opportunities for professional development
• Local Government Pension Scheme (22.6% employer contribution)
• Extensive Employee Benefits Scheme including discounts at high street and online retailers

To apply please complete our Application form on our website.

Please contact the People & Culture Team on [email protected] or call 01206 583360 if you have any queries or would like further information.

Additional Information

Colchester Institute is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. 

We strive to be an Equal Opportunities employer. All applicants who are offered employment will be subject to a Criminal Records check from the Disclosure and Barring Service.

Colchester Institute will carry out an online search as part of our due diligence on shortlisted candidates.

Please visit our website www.colchester.ac.uk to obtain further details about the College.