Customer Service Adviser / Receptionist - Part Time

Recruiter
Activate Learning
Location
Bracknell,United Kingdom
Salary
£20,000 - £25,000 Per Year
Posted
17 Oct 2024 10:41
Closes
07 Nov 2024 23:59
Reference
OCT20244900
Sector
Further Education
Job Level
Adviser
Specialism
Customer Service
Contract Type
Permanent
Hours
Part Time

Customer Service Adviser / Receptionist - Part Time

About the role: Advice and Admissions Adviser

We’re seeking someone who wants to make a real difference each day and create value from every experience, unlocking potential in both themselves and others.

As an Advice and Admissions Adviser based at Woodley Hill House, you will often be the first point of contact for our learners and visitors. You’ll provide advice on the full range of courses and services offered at the college, and sometimes support and encouragement too, to overcome fears and perceived limitations. It’s our aim to help our learners to push past hurdles and achieve what they never thought was possible. Would you like to help them begin their journey?

You will enable people to make informed choices, directing them to other services when appropriate. You’ll arrange interviews, confirm offers and liaise closely with faculty teams to convert applicants to enrolments, and when required, you’ll cover reception. You will receive the full training and support that you’d expect from Activate Learning, an organisation with a reputation that sets it apart from other providers.

Permanent, term-time only - 9 hours per week, working Monday, Tuesday and Wednesday evenings

Salary: £24,639 per annum pro rata (£5,174 actual)

Location: Woodley Hill House, Reading, RG6 1HH

What do you need to be a successful as an Advice and Admissions Adviser at Activate Learning?

Being great with people and an excellent communicator is absolutely key to being successful in this role. You’ll have the ability to talk to our learners, staff and visitors with ease, demonstrating a positive attitude and ensuring you always provide an excellent customer experience.

If you have great organisational and customer service skills, target-focussed with a proactive approach to problem-solving, then a career with Activate Learning as an Advice and Admissions Adviser at Activate Learning could be a great opportunity for you.

Who we are:

Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.

We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.

When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.

Together, we will bring out the best version of yourself.

Why work with the Activate Learning Group?

Here are some of our benefits:

  • Monthly Staff Appreciation Awards: Celebrating staff for their dedication and accomplishments aligned to our award-winning Learning Philosophy.
  • Wellbeing & Resources Groups: Comprehensive range of resources, guides and tools to support staff wellbeing.
  • Company benefits: Including free eye tests and will writing, plus access to a Health Cash Plan covering optical, dental, health screening, and therapy treatments for you and your dependents.
  • Learning and Development: continuous opportunities for professional growth and skill enhancement through our in-house L&D team.
  • Teaching Support: Tailored induction and development programs for teaching staff.
  • Pension Schemes: Teacher pension scheme for Activate Learning staff.
  • Generous Annual Leave: Up to 6 weeks paid leave.
  • Flexible Working: Options include hybrid and remote, term time only, and flexible working patterns.
  • Competitive salaries: Annual incremental progression and a twelve point pay scale for teachers.
  • On-Site Facilities: Free parking at all campuses, refectories, hair and beauty salons & gym access.

Applications are reviewed and shortlisted on a rolling basis, and we reserve the right to interview, appoint and close adverts early due to the volume of applications we receive.

We therefore encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application form.

Please note the title of this job advertisement has been changed for advertising purposes only. The successful candidate's job title will be: Advice and Admissions Adviser

Activate Learning is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK as we do not sponsor work permits and work permits from other organisations are unacceptable as proof of right to work in the UK.

Applications are encouraged from all candidates meeting or exceeding the minimum criteria for the role regardless of age, disability, gender, orientation, race, religion or ethnicity.

Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage please contact the talent team directly.

If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you. Should we require recruitment agency involvement, we will contact the agencies on our preferred suppliers list, and we would ask that you respect the relationships we have already built with these suppliers.

We reserve the right to bring forward the closing date of the adverts should we receive a sufficient level of interest!
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