Position: Application Support Analyst

Salary: £34,631 - £39,996 per annum

Contract: Permanent

Location: Sheffield

Hours: 37 hours per week x 52 weeks per year

The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every step.

About the Role

Are you passionate about IT and looking to make a real difference in a dynamic and diverse educational environment? The Sheffield College is offering a fantastic opportunity for an Application Support Analyst to join our dedicated IT Systems team.

In this role, you will play a crucial part in implementing and supporting a wide range of applications and systems across the college. You'll handle incidents and resolve issues related to key third-party applications, including our Student Records System (e.g. Tribal EBS), Finance System (e.g. Unit4 ABW), and HR System (e.g. MHR iTrent). Additionally, you will provide support for in-house developed applications and contribute to the deployment of new tools and systems as our business needs evolve.

If you have experience in application support and enjoy working in a collaborative, fast-paced environment, we'd love to hear from you!

Skills & Knowledge

We strive to be an inclusive employer and welcome applications from individuals who believe they can contribute effectively to this role. While not mandatory, we are particularly interested in candidates who embody the following:

• Strong communication, problem-solving and analytical skills
• Experience within an application / system support role, focusing on supporting a variety of applications.
• Experience delivering solutions with both high-availability and disaster recovery capabilities
• Maintain support documentation and share knowledge/resolution information with colleagues and customers
• Experience working within a Microsoft focused environment is desire
• Any experience with SQL, programming or software development would be desirable

What We Offer

• Enhanced Pension Contribution
• Work-Life Balance - Enhanced Holiday Entitlement
• Sustainability - Cycle to Work Scheme, Salary Sacrifice car lease scheme for Electric and Hybrid Vehicles
• Continuing Professional Development
• Access to retail discounts for the Totum Card
• Supporting employees at all stages of life - enhanced Maternity & Paternity Policies

Reach out for assistance with your application or inquiries about working with us:

Email: [email protected]

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Next Steps:

Closing Date: 21st October 2024

Interview Date: Week commencing 28th October 2024

We appreciate your interest and look forward to getting to know you!

Diversity and Inclusion

• We value diversity in our workforce and encourage applications from everyone as a Leaders in Diversity employer.
• As a Disability Confident Leader, we are committed to removing barriers for applicants with disabilities during the recruitment process, upon appointment, and as employees.
• If you require reasonable adjustments or support at any point, please contact us via the details above.

Safeguarding and Recruitment

• We are committed to safeguarding and promoting the welfare of students.
• Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures.
• Further details on the employment of ex-offenders are available in the documents attached to this advert.

Application Process

• Please click the links below to view the job description, person specification, and notes of guidance.
• If you are accessing this advert on a mobile device, the box will be replaced by a button.
• To apply, click apply and follow the links to complete the online application. For queries regarding the application process, please contact the Recruitment Team via email [email protected] CVs are currently not accepted.