The Manchester College has many Campus locations across Greater Manchester, each with its own specialist cutting-edge facilities within a friendly and supportive environment. We are the largest Further Education College in the UK providing education and training to a wide range of learners.

We have an exciting opportunity at our Openshaw campus to join the Administration Services Team as an Enquiry Response Advisor on a permanent, full time (37 hours per week) basis (you will be required to 1 late shift).

As an Enquiry Response Advisor, you will:

• Respond to all incoming calls to the Course Enquiry line and maintain lost call rates below 5% level.
• Respond to all incoming calls to the Switchboard line and maintain lost call rates below 5% level.
• Respond to all incoming calls to the LTE group.
• Update staff and contact details as and when staff join or leave the college.
• Work in accordance with Call Centre Customer Services Standards at all times.
• Compliance with Safeguarding regulations, ensuring data protection regarding Caller Identification.
• Respond to all incoming e-mails that are received centrally in a timely manner.
• Carry out administrative functions efficiently, i.e., inputting of data capture cards from marketing events, inputting of enquiry details onto EBS database.

To do this successfully you'll need:

• Level 2 Maths.
• Level 2 English.
• Customer Service Background.
• Call Centre Background.
• Microsoft Office literate.
• Able to work under pressure.

In return you will benefit from an excellent package including:

• 35 days paid annual leave plus 8 bank holidays.
• 3 well-being days.
• Free Breakfast.
• Significant pension contribution.
• Retail discounts.
• Employee Assistance Program.
• Cycle to work scheme.
• Simply Health scheme care vouchers.

The Manchester College is an equal opportunities employer welcoming applications from all sections of the community. If you wish to apply for this exciting opportunity, please visit our website to apply! www.tmc.ac.uk/vacancies.

Applicants must demonstrate in their application their ability to meet the key responsibilities, key result areas and Qualifications/Skills and Experience detailed within the role profile.

Salaries are based on skills, qualifications, and experience.

The closing date for this job advert is 08/10/2024. However, sometimes the job advert may close early if we receive a good response!

The LTE group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All applicants will be required to undergo an appropriate DBS check via the Criminal Records Bureau. Due to the educational aspect of our group some roles are exempt from the Rehabilitation of Offenders Act 1974 and would require an Enhanced DBS check and may be subject to additional online checks as part of our pre-screening process.