Customer Service Co-Ordinator (Term Time Only)

Location: Milton Keynes – IoT (Bletchley)
Hours: 37.5 hours per week, 38 weeks per year (Term Time Only)
Flexible Working: We welcome applications from those seeking flexible or part time hours
Salary: Approx £19,000 pro rata (£23,000 FTE)
Reporting To: Customer Services Manager

IN SHORT

The role of Customer Services Co-Ordinator demands an individual who is customer focused, friendly, and helpful with excellent communication skills. You will have a fresh outlook on the way you work with customers and have a passion for helping people. Nothing should be too much trouble and you should have a natural ability to resolving and helping with customer queries. You will enjoy working within a team of professionals who all have a commitment to our students.

At Milton Keynes College, our reception area is the first encounter our customers, students, visitors and potential employees have with and we aim to make sure that we cast a great first impression. Whether this be in person or by telephone, we aim to create an outstanding first impression and deliver a level of service that exceeds our customer expectations. This is a varied and exciting role that involves working both front of house on our busy and bustling reception areas or back of house supporting with administration and general enquiries.

For this role you must be able to drive and have access to a vehicle.

MK College will treat all applicants fairly and with respect, irrespective of their background, disability or any other individual characteristic. We particularly encourage applications from people with backgrounds which are currently under-represented within Milton Keynes College. All offers made to successful candidates are subject to satisfactory outcomes to a range of pre-employment checks including a Disclosure and Barring Service check (DBS). In addition, security clearance is required for all prison services positions up to Counter Terrorist Check (CTC) level.

OUR BENEFITS

• 25 days annual leave, 3 additional company closure days and UK Bank Holidays (entitlement will be pro-rated for part-time employees)
• Generous Pension Scheme
• Professional development opportunities, including professional qualifications
• Employee Assistance Programme (EAP) accessible 24 hours per day, 365 days per year
• A variety of amazing discounts with NUS Card and our reward and recognition platform Encore
• Employee wellbeing platform