About the Role

This is a Fixed Term contract for the duration of the apprenticeship (15 months)

Apprenticeship pay rates for this post are dependent on age. Please see below for the applicable rates:

Level 3 Apprenticeship Rates

Under 18 years - £12,925 per annum
18-20 years - £17,170 per annum
21+ years - £22,359 per annum

As a key member of the digital support team, you will work closely with the Deputy Head of Digital Learning Development to enhance the digital experience across University Centre Leeds. Your role will involve supporting staff and students in maximising the effective use of digital technologies, including productivity software, digital communication tools, and innovative learning platforms. You will play a critical role in the Digital Innovation Hub, providing hands-on support with new technologies and helping to upskill colleagues in digital competencies.

In this position, you will be responsible for providing technical support, managing digital tasks to meet tight deadlines, and ensuring data security through adherence to policies and legislation. Your contributions will directly impact the continuous improvement of digital services within the university centre, helping to drive innovation and enhance the overall educational environment.

This role is ideal for someone who is passionate about technology, eager to learn, and ready to make a significant impact in a dynamic and collaborative setting. Digital Design Development and Production.

Please apply for this role as soon as possible as if we reach our application limit, the role will close before the advertised closing date.

What You Will Do

• Provide Technical Support: Assist staff and students with digital issues through various communication channels, ensuring efficient and timely resolution.
• Manage Digital Tasks: Prioritise and manage digital support tasks effectively, meeting critical deadlines and maintaining high standards of service.
• Support the Digital Innovation Hub: Set up equipment and provide hands-on support with innovative technologies, helping to foster a cutting-edge learning environment.
• Upskill Staff and Students: Act as a digital champion, coaching and training colleagues and students in the effective use of digital tools and technologies.
• Ensure Data Security: Maintain data security by following relevant policies and legislation, documenting actions for a clear audit trail.
• Collaborate on Digital Projects: Work closely with stakeholders on digital change projects, managing expectations and escalating issues as needed.
• Promote Continuous Improvement: Contribute to the ongoing enhancement of digital services, staying updated with technological developments and integrating them into the university's digital strategy.

About You

We're seeking a proactive, tech-enthusiast ready to embrace our commitment to digital excellence. The ideal candidate will:

• Have a Passion for Technology: You're fascinated by digital tools and eager to learn new skills in a fast-paced educational setting.
• Be a Problem Solver: You approach challenges with a cool head and a knack for finding creative solutions.
• Be Highly Organised: You're a master juggler, able to manage multiple tasks, prioritize effectively, and deliver on time, every time.
• Communicate Clearly: You have a talent for explaining complex technical concepts in a way that everyone can understand.
• Be a Team Player: You thrive in a collaborative environment, contributing your skills and ideas while also taking initiative independently.
• Be Committed to Growth: You're dedicated to your own professional development, always seeking opportunities to expand your knowledge and skills.
• Promote Inclusivity: You champion equality, diversity, and inclusion, ensuring everyone feels welcome and supported.

Bonus Points:

Experience with Google Workspace, Microsoft, Apple, and other digital tools is a plus, but not a requirement. Your willingness to learn and adapt is what truly matters.

Benefits

There are plenty of benefits available to our staff members, here are just a few:

• Annual leave entitlement - If you work full time, you'll get at least 27 days holiday plus bank holidays and up to 5 discretionary closure days at Christmas (pro rata for part time staff).
  • Support Staff 27 days (increasing to 32 days after 5 years service)
  • Academic 37 days
  • Senior Management 37 days
• Generous Pension schemes
  • Teachers' Pension Scheme
  • Local Government Pension Scheme
• Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card).
• Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
• Learning and development opportunities - including staff development days
• Employee wellbeing initiatives
• Flexible and hybrid working opportunities - this will vary depending on role requirements