About the Role

The Adult, Community and ESOL Team deliver a range of exciting courses to our diverse learners in the heart of our community. From Maths and English to flower arranging and dress making there is something for everyone!

We are recruiting a Customer Service Assistant for our front of house team to provide services across our community campuses. We're looking for a dynamic and vibrant professional who is able to engage with and support our learners.

Never worked in a college? That's okay! We're looking for your skills, experience, and ability to make our students feel welcome in our centres acting as the first point of contact and face that they see. Our Campuses are: North Street, Beeston, Deacon House, Eastgate and Enfield.

The post will be primarily based at our Enfield Centre but you will work across all our sites.

We will consider full or part time hours (salary will be pro rate if part time hours). Our working days and hours are 8.30am - 4.30pm Monday to Thursday and 8.30am - 4pm on Fridays. Please state in your application form if you would like part time hours and what you are able to work so that we can discuss this further during the interview process if successful.

What You Will Do

• Ensuring that the highest level of front of house service is delivered consistently to students, staff, stakeholders and external visitors to exceed their expectations.
• Provide an excellent level of customer service that represents the company's brand.
• Ensure filing (electronic and paper) is accurate and easily accessible.
• Support student enrolments & Learner Support Fund applications within the School throughout enrolment periods.
• Provide information, data and advice as required by students, staff, stakeholders and external visitors.

About You

• You will need to be flexible, friendly, patient and understanding to be successful in this rewarding role.
• You will have excellent customer service skills with the ability to build rapport with our potential students.
• Good organisational skills.
• Good attention to detail and accuracy.
• Strong IT skills and knowledge of Microsoft Office/Google applications.
• You will have experience of working in a customer focused role.
• You will have a high level of problem solving skills and able to work under your own initiative.
• You will strive to understand and keep up to date with our range of Adults Community and ESOL courses and the wider college provision.

Benefits

There are plenty of benefits available to our staff members, here are just a few:

• Generous Annual leave entitlement - If you work full time, you'll get at least 39 days holiday plus bank holidays. This includes closure days at Christmas (pro rata for part time staff).
  • Support Staff 39 days
  • Academic 44 days
  • Senior Management 44 days
• Excellent Pension schemes
  • Teachers' Pension Scheme
  • Local Government Pension Scheme
• Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card).
• Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
• Learning and development opportunities - including staff development days
• Employee wellbeing initiatives
• Flexible and hybrid working opportunities - this will vary depending on role requirements