About the role:

Activate Learning now have an exciting opportunity for a Deputy Admissions Operations Manager to join our Advice and Admissions Team at Reading College.

You will lead and manage the operational delivery of the campus-based Advice Centres and Reception areas across Berkshire, ensuring the team deliver an exceptional customer experience. The team is often the first point of contact for many new learners or visitors to the college, so it is important that we deliver an outstanding customer experience which raises the reputation of Activate Learning and sets it apart from other providers.

You will be instrumental in growing and developing the team of receptionists and admissions advisers in Berkshire, supporting them to provide a customer-focused admissions service that meets strategic performance targets and complies with quality control systems and regulatory guidance. You will work closely with the Group Head of Advice and Admissions to evolve the Activate Learning service standards to ensure they are met and exceeded. You will also take a group strategic lead in one of the following aspects of the service, Applications, Enrolment or General Enquiries and Customer Service.

What do you need to be successful as an Admissions Manager?

The ideal candidate will have previous experience in managing a team within a customer-facing service. You will be customer focused with an awareness of compliance, quality assurance, and working towards targets/KPIs.

With strong interpersonal skills and excellent communication skills, you will have the ability to manage and motivate a team, monitoring and improving performance.

Who we are:

Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.

We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.

When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.

Together, we will bring out the best version of yourself.

Why work with the Activate Learning Group?

Applicants should apply at the earliest opportunity, closed vacancies will prevent application form submission.

Applications are reviewed and shortlisted on a rolling basis, we reserve the right to interview, appoint and close adverts.

Activate Learning is committed to safeguarding and expect all our staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK, we do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK.

Applications are encouraged from all candidates who meet or exceed minimum criteria, regardless of age, disability, gender, orientation, race, religion or ethnicity. Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage please contact the talent team directly.

Recruitment agencies who submit unsolicited CVs to any partner or employee at Activate Learning, have no authority to enter into an arrangement. Recruitment agencies engaging with Activate Learning Talent Team will be on our PSL.