About the Role

This is a part-time role: 18.5 hours per week.

We are a friendly, enthusiastic team with a passion for working with a diverse group of people, to deliver an outstanding customer experience to our students, visitors and stakeholders. We take pride in guiding our students on their journey to achieve their aspirations. Our perfect day is to see all our students start their college day with a smile and to have a fun whilst they learn!

This role will be based at our campuses across Leeds City Centre. All the campuses are a 10/15 minute walk from the train station and served by popular bus routes.

It is really important that you are able to be flexible as you may be asked to work at different campuses within Leeds City to cover sickness/annual leave. The work pattern is Monday to Friday with various shifts between 7.45am - 7pm depending on which campus you cover.

What You Will Do

• Ensuring that the highest level of reception service is delivered consistently to students, staff, stakeholders and external visitors to exceed their expectations.
• To provide information, data and advice as required by students, staff, stakeholders and external visitors.
• To ensure relevant queries have an appropriately managed handover and post query resolution.
• Identify, avoid and resolve problems quickly to enhance the customer journey.
• Greet and sign in visitors, issue student ID passes, check ID badges, answer telephone calls and any other admin duties required.
• Work with the Student Recruitment and Admissions teams, school admin and curriculum to ensure customer service support aspects of enrolment, taster days, open days are logistically managed and supported to offer outstanding service to all potential students, influencers and key stakeholders.

About You

• Experience of working in a customer focused role/environment.
• Good IT skills and knowledge of Microsoft Office and Google applications.
• Good communication skills.
• Good attention to detail and accuracy.
• Problem solving skills.
• Literacy and Numeracy at Level 2 or above (or commitment to achieving this within one year of appointment).
• Must be willing to work across campuses within Leeds City Centre only

Benefits

There are plenty of benefits available to our staff members, here are just a few:

• Annual leave entitlement - If you work full time, you'll get at least 27 days holiday plus bank holidays and up to 5 discretionary closure days at Christmas (pro rata for part time staff).
  • Support Staff 27 days (increasing to 32 days after 5 years service)
  • Academic 37 days
  • Senior Management 37 days
• Generous Pension schemes
  • Teachers' Pension Scheme
  • Local Government Pension Scheme
• Memberships and discounts - employees can sign up to various membership cards and discount schemes such as TOTUM card (formerly NUS card).
• Travel and commuting - discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
• Learning and development opportunities - including staff development days
• Employee wellbeing initiatives
• Flexible and hybrid working opportunities - this will vary depending on role requirements