About The RoleAs the Assistant Facilities Manager, you'll oversee all facets of our customer's offices encompassing maintenance, cleaning, post room, helpdesk support. You'll be responsible for service requests, serving as the initial point of contact for escalations. Your primary role involves being the primary liaison with the customer on site, nurturing relationships to understand their business needs and requirements, while efficiently coordinating all contract-related activities. This includes managing the on-site team and subcontractors to ensure compliance with service level agreements. You will ensure that all cleaning tasks are completed in a professional and timely manner and will assist managing soft and hard services. You will assist the Senior Facilities manager to manage statutory compliance for both offices.

You will be working Monday to Friday, 08:00 to 17:00, 40 hours per week, on a permanent, full-time basis.

Duties:

• To manage the day-to-day delivery of FM Services in line with contract.
• Overseeing the day-to-day delivery of Soft and Hard Services including cleaning, post room, PPMs
• Ensure that contract Facilities Services are fully compliant with statutory regulations in addition to OCS and customer policies and procedures.
• Manage all facilities services suppliers both internal OCS and external third party.
• Responsible for delegating tasks required for property maintenance & repair to contractors and maintenance teams.
• Report any issues identified in a timely manner to the correct person i.e., building landlord, contractors, etc and manage completion / resolution of problems / works.
• Carry out administrative duties, including raising tasks on Helpdesk and manage CAFM system.
• To manage and monitor the operation of the sites in accordance with the Contract Specification and Company Policy.
• To continuously develop and improve quality and hygiene standards.
• To respond to any reasonable request of the company or client.
• To recruit, train, develop and motivate cleaning / facilities staff.
• To ensure that adequate products, equipment, and materials are available to the Contract standard.
• To ensure that products, equipment, and materials are properly stored, used, maintained, and controlled and purchased in accordance with OCS procedures.
• To apply quality control procedures to ensure the maintenance of high standards of service and compliance with the specification.

To manage the day to day running of the site with duties including but not limited to

• Post Room - Incoming and outgoing, couriers, ensuring franking and parcels are dealt timely
• Locker Management
• Raising and closing jobs via the helpdesk
• Monitoring completion of works logged via helpdesk
• Managing contractors on site
• Managing the cleaning teams onsite and the standards delivered
• Liaising with the Building Landlord to report issues.
• Maintaining statutory legislation records following maintenance visits.
• To complete building audits such as cleaning, health and safety, lighting, heating, fire extinguishers, safety system checks, meter readings etc.

To assist with the management and development of the onsite contract team to be able to achieve the highest standard of work, with a positive team spirit, achieving Company agreed Absence & Turnover KPI's.Maintain staff records and training within legislation and company policy, using both in-house and external training schemes.To with client, company and legal requirements such as health and safety, ensuring the display of notices, first aid and accident reporting, achieving compliance with ISO Standards & any associated KPI'S.To ensure that the Contract operates within all current legislation and client policies and that where appropriate, staff are made aware of their responsibilities & trained accordingly in this regard.To ensure that specified and correct standards of services are established and maintained and that any deficiency is reported and remedied ensuring no KPI failures.

• Educated to Higher education, college, or degree level.
• Desired IOSH.
• Previous experience in a similar role is essential.
• Management experience across a range of service disciplines, with a bias toward soft and hard services.
• Experience of line managing team.
• Willingness and ability to work flexibly, occasionally at weekends or evenings depending on the business needs.

About The CompanyOCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.