Optimistic - Inclusive - Healthy - Innovative - Collaborative

An exciting opportunity has arisen to join our Student Services team as a Contact Centre Operator at our modern Ilkeston campus. This role is vital to the College and the students that we support. You will be providing information, advice and guidance on college services and products, and full training will be provided. If you would like to visit the site and meet the team before applying, please reach out to us at [email protected].

The Opportunity

You will be working in a fast-paced and customer focussed environment, providing a high-quality service to a diverse range of enquirers using a range of communication mechanisms including email, telephone, and web enquiries.

About you

If you have experience of working within a college environment and/or in a contact centre then that's great, and if you don't then that's also great! As long as you have the key skills and passion to be successful in this role, we will train you to do the rest.

The Benefits

• 34 days holiday (inclusive of 8 bank holidays and 6 closure days where these occur)
• Membership of the Local Government Pension Scheme with a 20.5% employer contribution
• Discount at our Ofsted rated 'Outstanding' onsite Little Explorers Nursery
• TOTUM discount card (aka NUS/Student Discount Card) / discounted Tastecard
• Discounts on East Midlands Railway Annual Season Tickets
• Microsoft Office for FREE with 1TB of OneDrive cloud storage
• Discount on treatments at SENSI our onsite salon at the Roundhouse
• Flint Bishop Solicitors - free will writing, 1-hour free consultation with family department, 10% discount on Conveyancing services
• Continuous development and progression opportunities

If you require visa sponsorship

Please note that unfortunately, this role is ineligible for sponsorship under the UK Visas & Immigration points-based immigration system. Applications are welcome from candidates who do not currently have the right to work in the UK but would be eligible to obtain a valid visa via another route. Please consult the Home Office website for further information.

Diversity, Inclusion and Belonging

We are committed to creating an inclusive workplace which promotes and values diversity. We welcome all talent irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. We ensure that our policies and procedures treat all applicants consistently and fairly during our recruitment process.

If you have any questions about the recruitment process, reasonable adjustments, or about the role, please contact us at [email protected].

Safeguarding statement

DCG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is exempt from the Rehabilitation of Offenders Act 1974 and all successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check. An online search of the preferred candidate is completed to help to identify any incidents or issues that have happened, and are publicly available online, which the college may need to explore with the candidate further. Please be advised that it is an offence to apply for this position if you are barred from engaging in regulated activity relevant to children.

Recruitment Agencies - We have a PSL of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list.

Job Description