Customer Service Administrator (Bank hours)

Recruiter
Bridgwater & Taunton College
Location
Bridgwater
Salary
£11.44 - £11.44 Per Hour, £11.44 per hour
Posted
17 Jul 2024 08:08
Closes
28 Jul 2024 23:59
Reference
REQ3127
Sector
Further Education
Job Level
Administrator / Coordinator/ Assistant
Specialism
Customer Service
Contract Type
Permanent
Hours
Full Time
Organisational Type
General Further Education College
Teacher Training
Teacher Training Not Offered

Customer Service Administrator (Bank hours)

Job description

The successful candidate will join our busy MIS (Management Information Systems) Team and will support the team with the administration and processing of learner and employer information, ensuring a positive recruitment and enrolment experience for customers and employers, resulting in repeat business activity for the college.

To succeed in this role, you will need to develop excellent customer service skills, learn sound administration skills and take a proactive approach to managing your tasks. You will require an eye for detail and be highly organised, used to working to and meeting challenging time deadlines, and will be responsible for providing an accurate and efficient data-entry function.

Daily tasks will include (but not limited to) identifying what further information is required and liaise with other College Departments in obtaining, collating and recording this information along the stages of 'sign-up' for both apprentice and employer. This will include talking to them via telephone and corresponding using Outlook and other methods.

BTC is committed to equality, diversity and inclusion and welcomes applicants from all backgrounds and communities.

To view the full details of this role please download the Job Specification document (JS_xxx.pdf) under 'Attachments'.

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