Who we are:

Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.

We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish. 

When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone. 

Together, we will bring out the best version of yourself.

About the role:

We are looking for a Digital Admissions Adviser to join our team to support with student enrolment.

We have an exciting opportunity available within our Contact Centre at our Reading College campus. In this role, no two days are the same. You will be joining our established team of friendly advisers to ensure we deliver and maintain an exceptional service to all customers, offering a first point resolution to customers over the phone and through enquiries.  

This is an excellent opportunity for someone who is interested in expanding their skills in customer service and administrative support within the education sector, as well as a range of transferrable skills. 

You may not have considered using your skills in this way before, so this could take your career and experience in a new direction and may also present opportunities longer term, to provide you with a varied and fulfilling career path. 

This is a permanent, full time role based at our Reading college campus.

What do you need to be successful as a Digital Admissions Adviser at Activate Learning? 

You will have a positive mindset and a commitment to providing excellent customer service. Previous relevant customer service experience is not required but is desirable. 

Strong personal organisation and communication skills are required for this role. IT skills are essential, along with the ability to use Microsoft Office applications. 

This is a fast-paced environment, and as a team we will handle a large volume of telephone calls and enquiries. We are looking for candidates who are self-motivated, and have a flexible approach, with a proactive attitude to problem solving and the ability to work to deadlines. 

Why work with the Activate Learning Group?

Here are some of our benefits:

• Enrolment into generous pensions schemes
• Generous annual leave entitlement
• Excellent on-site facilities including free onsite parking, refectory facilities, Hair and Beauty salons
• An extensive Learning and Development programme with a range of CPD opportunities
• Specialised support and development for teaching staff
• Access to qualified coaches for all staff
• Leadership and Management development programmes
• Flexible working opportunities, where appropriate
• A comprehensive wellbeing programme including access to the Westfield Health Cash Plan and Everymind app
• Mental Health support including access to Mental Health First Aiders
• Employee Assistance Programme
• Employee resource groups
• Cycle to work scheme
• Refer a friend vacancy incentive
• Access to student discount programmes

Applications are reviewed and shortlisted on a rolling basis, and we reserve the right to interview, appoint and close adverts early due to the volume of applications we receive.

We therefore encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application form.

Activate Learning is committed to safeguarding and promoting the welfare of children and young people and expects all its staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK as we do not sponsor work permits and work permits from other organisations are unacceptable as proof of right to work in the UK.

Applications are encouraged from all candidates meeting or exceeding the minimum criteria for the role regardless of age, disability, gender, orientation, race, religion or ethnicity.

Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage please contact the talent team directly.

If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you. Should we require recruitment agency involvement, we will contact the agencies on our preferred suppliers list, and we would ask that you respect the relationships we have already built with these suppliers.